FAQs

Frequently Asked Questions

When Will My Order Ship?

Orders ship in 1-2 business days thru United States Postal Service. You will receive an email with tracking information once your package is on the way. Please ensure that your shipping address is correct and you are mailing to a secure location, we are not responsible for lost or stolen packages.

Will My Jewelry Piece Look Like The One in The Picture?

Smitten Jewelry is made from natural stones, each with its own unique qualities & characteristics and your piece will be reflective of this uniqueness. There may be variations in the size, shape, and color of the stones. Read the full product description & see all the product images for more info on stone colors & qualities!

What Type of Materials Do You Make Your Jewelry From?

All of our Smitten Jewelry pieces are made from natural, semi-precious gem stones, sterling silver wire, findings, & chain, and rose gold wire.   

What's The Return Policy?

We want you to shop with the confidence that you will be 100% satisfied with your purchase! If, for any reason, you are not completely satisfied with your Smitten products, you can return them for a refund within 30 days. Send us an email to start the return process.

Do You Offer Your Jewelry Wholesale? 

Yes, we offer Smitten Jewelry wholesale to qualifying retail stores. Visit our wholesale page for more info and to become a Smitten Stockist!